{"id":47808,"date":"2025-01-18T21:35:36","date_gmt":"2025-01-18T20:35:36","guid":{"rendered":"https:\/\/formar.shop\/reception-des-commandes-que-faire\/"},"modified":"2026-07-08T18:12:07","modified_gmt":"2026-07-08T16:12:07","slug":"reception-des-commandes-que-faire","status":"publish","type":"page","link":"https:\/\/formar.shop\/fr\/reception-des-commandes-que-faire\/","title":{"rendered":"RECEPTION DES COMMANDES : que faire ?"},"content":{"rendered":"\n\n\n<h1>R\u00e9ception de la commande : que faire<\/h1>\n\n<p>Cher client,<\/p>\n<p><br\/><br\/>Afin de garantir que votre achat arrive en parfait \u00e9tat, nous avons toujours fait appel \u00e0 des transporteurs professionnels. Mais il peut arriver que les colis ou les paquets d&rsquo;articles command\u00e9s n&rsquo;arrivent pas dans leur \u00e9tat d&rsquo;origine et ne soient pas trait\u00e9s avec le m\u00eame soin que celui que nous apportons habituellement. Pour cette raison, nous vous demandons de jeter un coup d&rsquo;\u0153il rapide sur le rappel ci-dessous :<\/p>\n<ul>\n<li><span style=\"background-color: #ffff00;\">V\u00e9rifiez toujours que le nombre de colis re\u00e7us correspond au nombre de colis indiqu\u00e9 dans le document de transport.<\/span><\/li>\n<li><span style=\"background-color: #ffff00;\">V\u00e9rifiez toujours la parfaite int\u00e9grit\u00e9 de l&#8217;emballage, qu&rsquo;il s&rsquo;agisse d&rsquo;une palette ou de paquets en vrac<\/span>.<\/li>\n<\/ul>\n<p><strong><span style=\"color: #ed1c24; font-size: 120%;\"><em>En cas d&rsquo;anomalie quantitative ou qualitative, la livraison ne sera accept\u00e9e que moyennant l&rsquo;inscription de la mention suivante dans le r\u00e9c\u00e9piss\u00e9 :<\/em><\/span><\/strong><\/p>\n<p style=\"text-align: center;\"><span style=\"background-color: #ffff00;\">R\u00c9SERVE SP\u00c9CIFIQUE\u00b9 et une description des divergences constat\u00e9es.<\/span><br\/><span style=\"background-color: #ffff00;\">mettre en \u00e9vidence sur le POD\/palmare les divergences constat\u00e9es<\/span><\/p>\n<p>(N.B. : les r\u00e9serves g\u00e9n\u00e9riques telles que \u00ab\u00a0marchandises non conformes\u00a0\u00bb ou \u00ab\u00a0r\u00e9serve de contr\u00f4le\u00a0\u00bb ne sont pas consid\u00e9r\u00e9es comme valables).<\/p>\n<p><strong><em>Notifiez-nous imm\u00e9diatement par e-mail (shop@formar-contract.it) en indiquant l&rsquo;anomalie constat\u00e9e dans la livraison et la photo du r\u00e9c\u00e9piss\u00e9 \u00e9mis par le transporteur indiquant la R\u00e9servation Sp\u00e9cifique que vous avez sign\u00e9e.<\/em><\/strong><\/p>\n<p><span style=\"background-color: #ffff00;\"><strong><span style=\"font-size: 105%; background-color: #ffff00;\">I M P O R T A N T ! !!<\/span><\/strong><\/span><\/p>\n<p><span style=\"color: #ed1c24;\">Signez avec <span style=\"font-size: 95%;\"><strong>R\u00e9servation sp\u00e9cifique<\/strong><\/span> signifie que le destinataire se r\u00e9serve le droit de v\u00e9rifier l&rsquo;int\u00e9grit\u00e9 de la marchandise, avec possibilit\u00e9 de recours contre le transporteur en cas d&rsquo;avarie.<\/span><\/p>\n<p>\u00b9 <strong><em>Cliquez sur le bouton ci-dessous et vous trouverez un pdf, qui montre comment mettre le libell\u00e9 R\u00e9serve Sp\u00e9cifique et une description g\u00e9n\u00e9rique de la divergence.<\/em><\/strong><\/p>\n<p>Merci de votre coop\u00e9ration et de votre disponibilit\u00e9 !<br>L&rsquo;\u00e9quipe de Formar Contract Srl<\/p>\n<a href=\"https:\/\/formar.shop\/wp-content\/uploads\/2022\/04\/riserva-di-controllo-Formar-Shop.pdf\" target=\"_blank\" class=\"button primary\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t\t<span>R\u00e9serve Specific_Pod<\/span>\n\t<i class=\"icon-user\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":175,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-47808","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RECEPTION DES COMMANDES : que faire ? 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